Privacy Policy

1. Who We Are

This Privacy Policy applies to Tomasz Ciupek Media (NIP: 6772479738), doing business as Netspire Media (“we,” “us,” or “our”). We operate from Poland and provide marketing and lead generation services primarily to clients in the United States.

Legal Entity: Tomasz Ciupek Media (DBA Netspire Media)
Address: ul. Papierni Prądnickich 74/73, 31-234 Kraków, Poland
Email: info@netspiremedia.com
Phone: +48732144366

2. Important Notice Regarding Text Messaging Data

We do not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential.

3. Information We Collect

Personal Information

• Name, email address, phone number, and business address
• Payment information (for purchases or quotes)
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

4. How We Use Your Information

• Provide, operate, and improve our services
• Process transactions and payments
• Communicate regarding inquiries, appointments, and service updates
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of communication preferences and consent

5. Legal Basis and Compliance

We process data in accordance with applicable privacy laws, including the Telephone Consumer Protection Act (TCPA) and, where relevant, the California Consumer Privacy Act (CCPA). For clients and users located in the European Union, we also comply with the General Data Protection Regulation (GDPR).

Our legal basis for processing includes:

• Your consent (for marketing and communications)
• Performance of a contract (to deliver requested services)
• Legitimate business interests (to improve and secure our services)
• Compliance with legal obligations

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, data is retained for up to 24 months after your last interaction unless longer retention is legally required.

7. Cross-Border Data Transfers

Because we work internationally, your data may be transferred and processed in countries outside your own, including the United States and the European Union. Where required by law, we ensure appropriate safeguards are in place to protect your personal information.

8. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, such as appointment reminders, service notifications, and customer support.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• Timestamped records of all opt-ins are maintained
• We comply with the TCPA and all carrier requirements

Opt-Out Instructions

• Reply “STOP” to cancel SMS notifications at any time
• You will receive a final confirmation message and no further messages will be sent unless you re-opt in
• Opt-out requests are processed within 24 hours

Help & Support

• Reply “HELP” for assistance or contact [email protected]
• Support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors only for customer service support. All other categories exclude text messaging originator opt-in data and consent.

9. Information Sharing & Disclosure

We do not sell personal information. We may share data only with:

Service Providers

• Third-party vendors supporting operations (e.g., payment processors, scheduling systems, analytics platforms)
• SMS aggregators and service providers solely for message delivery
• All providers are contractually obligated to maintain confidentiality and data security

Legal Requirements

• If required by law, legal process, or to protect our rights and users
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of a merger, acquisition, or sale of assets
• Your data remains protected under this policy

10. Data Security

• Encryption of sensitive data in transit and at rest
• Access controls and authentication mechanisms
• Regular system security reviews and updates
• Employee training on data protection
• Incident response and breach notification protocols

While we maintain strict safeguards, no system can guarantee absolute security. We use commercially reasonable measures to protect your personal information.

11. Cookies & Tracking Technologies

• Analyze website traffic and user interactions
• Remember user preferences
• Improve website performance and advertising relevance

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

12. Your Privacy Rights

Depending on where you reside (for example, California or certain other U.S. states), you may have the right to:

• Access or request a copy of the personal data we hold about you
• Request deletion of your personal information
• Opt out of certain data sharing for advertising purposes
• Update or correct inaccurate information

To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request, as required by law.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage reviewing their respective privacy policies.

14. Updates to This Policy

We may update this policy periodically to reflect legal, technical, or business changes. The latest version will always appear on our website with the effective date above. For material updates, we may notify you via email or a website notice.

15. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Tomasz Ciupek Media
Doing business as Netspire Media
NIP: 6772479738
📍 Address: ul. Papierni Prądnickich 74/73, 31-234 Kraków, Poland
📞 Phone: +48732144366
📧 Email: info@netspiremedia.com
🌐 Website: https://www.netspiremedia.com

By using our website and services, you consent to this Privacy Policy.